Accessibility Statement

This statement applies to the website: www.nhsgoldenjubilee.co.uk

This website is run by NHS Golden Jubilee’s Communications Department.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

How accessible our documents are

New documents we publish and documents you need to download or fill in to access one of the services we provide should be fully accessible.

However, while we have always aimed to make our materials as easy to navigate and accessible as possible, we know that some of our older documents (published before 23 September 2018) are not fully accessible. For example:

• Some PDFs do not have a logical structure based on tags and headings.
• Some PDFs use colour combinations that do not meet the required contrast ratios.
• Some PDF document properties are missing such as title, subject, author and keywords.
• Some tables in PDFs do not have column and row headers.
• Some images in PDFs do not have text alternatives.

This mostly applies to our older PDF and Word documents. Examples are within our Board and Board Publications sections. These types of documents are exempt from the regulations, so we do not currently have any plans to make them accessible.

How accessible our videos are

From 23 September 2020 all video content should have captions. However, there may be circumstances where this is not possible such as:

• The video is too long to caption and would not be cost effective to do so.
• There are not enough resources to caption video at the time.
• Captioning software can have issues with the local dialect which can produce inaccurate captions. This could cause problems when the correct spelling of a medical term is essential. As a result, manual correction of captions is required for our videos. This is one of the factors we assess when we consider our approach to developing captions and transcripts for videos. This would be a fail on WCAG Success Criterion 1.2.2 Captions (Prerecorded).
• Some of our older videos and live streams do not have captions. This type of video content is exempt from the regulations and we do not currently have any plans to make them accessible.

Feedback and Contact Information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: comms@gjnh.scot.nhs.uk

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or Braille:

·         email Comms@gjnh.scot.nhs.uk

·         call 0141 951 5513

We’ll consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

NHS Golden Jubilee is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the issues listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

PDFs and other documents

• Many of our PDFs have diagrams and/or tables. Some of these do not have a text alternative, so the information in them is not available to people using a screen reader. This does not meet WCAG 2.2 success criterion 1.1.1 (non-text content). Work is ongoing to fix these issues or replace them with accessible HTML where appropriate in order of patient/public need and frequency of use.
• Many of our PDFs do not contain fully tagged content. This fails WCAG 2.2 success criterion PDF3: Ensuring correct tab and reading order in PDF documents. Work is ongoing to fix these issues or replace them with accessible HTML where appropriate in order of patient/public need and frequency of use.
• Many of our PDFs do not identify headings, lists or data tables correctly. This means users using screen readers may not be able to follow the structure of a document, which may affect their ability to access and understand the information. This does not meet WCAG 2.2 success criterion 1.3.1 (info and relationships). Work is ongoing to fix these issues or replace them with accessible HTML where appropriate in order of patient/public need and frequency of use.
• Many of our PDFs do not contain the necessary correct tab order. This fails WCAG 2.2 success criterion PDF3: Ensuring correct tab and reading order in PDF documents. Work is ongoing to fix these issues or replace them with accessible HTML where appropriate in order of patient/public need and frequency of use.
• Many of our PDFs contain figures which do not have alternative text. This fails WCAG 2.2 success criterion PDF1: Applying text alternatives to images with the Alt entry in PDF documents. Work is ongoing to fix these issues or replace them with accessible HTML where appropriate in order of patient/public need and frequency of use.
• Some PDFs are not hosted by us, but we link to them on other websites. We have no control over the accessibility of the document in this case. We aim to only do this if the information is essential to providing services.

Videos

• Some of our older videos do not have captions, transcripts or audio descriptions. This does not meet WCAG 2.2 success criterion 1.2.2 (Captions prerecorded), 1.2.3 (Audio Description or Media Alternative prerecorded) and 1.2.5 (Audio Description prerecorded). Work is ongoing to fix these issues or replace them, where appropriate in order of patient/public need and frequency of use.

Images

• Some images do not have appropriate alternative text. This does not meet WCAG 2.2 success criterion 1.1.1 (non-text content). Work is ongoing to add alternative text to all images.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 or videos published before 23 September 2020 if they’re not essential to providing our services.

Any new documents and videos published will meet accessibility standards except where it is in the interest of our patients and staff to publish information before the accessibility standard can be met.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We regularly review and actively solicit comments and suggestions on the accessibility of this website.

We will use the results of usability testing and user feedback to develop our roadmap for continuous improvement of the content on this site.

Work is ongoing to:

• regularly audit content and fix issues when found
• update recently published PDF documents and videos to be accessible as soon as possible, or by their next review date if it falls within the next year
• fix any videos, PDFs or Word documents that are essential to providing our services or replace them with accessible HTML pages
• ensure any new PDF or Word documents we publish meet accessibility standards
• publish documents in HTML where possible, rather than PDF
• train staff to make sure they are aware of the importance of accessibility, and how to make their documents and videos accessible

Preparation of this accessibility statement

This statement was prepared on 1 November 2024.

This website was last tested on 26 September 2024. The test was carried out by Lawrence Creative on behalf of NHS Golden Jubilee.

A representative sample of 30 pages was created that contains examples of all major parts of the website, this includes all top-level pages, all page types, and all block types along with 3 random pages.

Lawrence Creative conducted an accessibility audit on a selection of pages from this website using a combination of auditing tools and manual checks. They focused predominantly on 30 pages that were representative of the various page templates and functionality across our site, to measure compliance with the WCAG 2.2 (AA) Accessibility Standard.

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