Outcome C1 and C3
Outcome C1
Continue to lead on and develop the Inclusive Design Community of Practice to create a central resource for design excellence.
Outcome C3
Continue to innovate and transform the accessibility of patient services by embedding inclusive design (facilities, services and practices).
New Changing Places Toilet (CPT)
NHS Golden Jubilee is always looking to improve the accessibility of our site to ensure that we are inclusive of the needs of everyone accessing our services.
We opened a Changing Places Toilet within a central location on the ground floor in March 2024. This purpose-built facility is specifically designed to improve accessibility and quality for those requiring additional space, equipment, time, and assistance.
The Changing Places Toilet is a significant addition to the existing accessible facilities available for staff, patients,
and visitors at the hospital.
Specifically designed for individuals unable to use standard accessible toilets, the facility is equipped with
essential features including an adult-sized changing bench, ceiling track hoist system, and height-adjustable
washbasin.
The introduction of this facility highlights our commitment to inclusivity and accessibility within our premises
where all individuals, regardless of ability, can access essential amenities comfortably.
The facility will also play a key role in events and conferences hosted at the Golden Jubilee Conference Hotel.
WelcoMe
In spring 2024, NHS Golden Jubilee became the first healthcare provider globally to offer the WelcoMe experience to disabled service users across all hospital functions.
WelcoMe is a cloud based assistance request platform which allows service users with a disability, the opportunity to notify the hospital about any specific accessibility requirements prior to their arrival onsite.
We are notified of the visit request and receive an overview of the requester’s disability, including photos to assist with identification and disability awareness refreshers from a diverse list of common and less well known conditions to facilitate meaningful and person centred interaction. The platform also enables staff to get in touchwith service users to update them of any changes to their visit and manage expectations accordingly.
The introduction of WelcoMe to NHSGJ supports the Public Sector Equality Duty, Fairer Scotland Duty, and the Board’s Equality Outcomes through the following deliverables:
- A proactive and cost effective process for reducing health inequalities for people with a protected characteristic – specifically disability.
- Meeting our obligations under the Equality Act 2010 to implement reasonable adjustments for service users with a disability prior to their arrival onsite.
- Directly aligning with our Board values to provide an enhanced person-centred model of healthcare based on the social model of disability.
Since launching in April 2024, we have provided enhanced assistance to over 40 service users with a
wide range of disabilities including
| Mobility impairment | Hearing loss | Visual impairment | Dementia | Stroke |
| Learning disability | Dyslexia | Ataxia | Amputee | Parkinson's |
Design for Dementia audits
NHS Golden Jubilee teamed up with Alzheimer’s Scotland to undertake a series of audits across our site
to ensure that our facilities, services, and processes are designed to maximise inclusion for service users
with dementia.
Initial reviews of the hospital entrance, reception, Level 1 Outpatients, and Ward areas focused on existing signage/wayfinding and sanitary facilities. We are committed to furthering this work and will commit to delivering tangible outputs in our Equality Outcomes 2025 to 2029.
New Equality Impact Assessment template
We have redesigned our Equality Impact Assessment template to create a more user friendly and engaging approach to conducting assessments.
The new template follows a 9-stage process to identify positive, negative, and neutral impacts associated with
the introduction of, or amendment to, an existing policy, practice, function or service. It also includes a traffic light impact rating scale to illustrate where action is required to remove, manage, or mitigate barriers for people represented by a protected characteristic.
The template also now includes an integrated assessment for the Fairer Scotland Duty where we explore health
inequalities through the lens of socioeconomic disadvantage. In addition, there is also a dedicated section focusing on care experience and requirements in line with the United Nations Convention on Rights of a Child (UNCRC). Furthermore, throughout the template we have embedded links to relevant legislation, policy,
and guidance to contextualise and provide an educational insight for those who are undertaking the assessment.
New Equality Impact Assessment eLearning module
We have developed a bespoke eLearning module to support the rollout of the new Equality Impact Assessment template. The module was introduced in May 2022 and has already been completed by around 1,300 staff.
Equality Impact Assessment Governance
We have implemented a revised governance structure that requires the completion of an Equality Impact Assessment at the scoping phase of a programme or project. This ensures that considerations relating to equality, diversity, and inclusion are reviewed and any issues identified before approval is granted.
Surgical Centre and Orthopaedic Outpatient inclusive wayfinding
NHS Golden Jubilee has embedded the principles of inclusive design within the hospital expansion programme, encompassing the Eye Centre, Surgical Centre and our new Orthopaedic Outpatients department.
We engaged with key stakeholders from third sector organisations representing marginalised groups to develop an innovative methodology to wayfinding. This intersectional approach considered the needs of people with a range of disabilities (physical, sensory, neurodiversity, learning disabilities), people from multicultural backgrounds, the trans community, as well as considering maternity/pregnancy and religion/belief.
In addition, we have liaised with the National Treatment Centres Programme Board to share best practice strategies for embedding inclusive design principles across the remainder of the National Treatment Centres due for completion in future years.
We will continue to innovate to provide the highest levels of accessibility based on a person-centred
approach to service design.
Awards and Conferences
Our success of delivering inclusive healthcare services and facilities has been recognised at a national
level through awards and conference presentations, including:
- NHS Assure Design Excellence Awards 2022 Commendation Award
- SALUS 8th European Healthcare Design 2022 Congress, Awards and Exhibition
- The Scottish Herald Diversity Awards 2022 Finalist – Design for Diversity
- The Scottish Herald Diversity Awards 2021 Finalist – Diversity in the Public Sector
- The Scottish Herald Digital Transformation Awards 2021 Commendation Award
- Scotland’s Veterans Awards Employer of the Year 2024 and Silver winner 2023
