The vast majority of inpatients who spent at least a night in one of the wards at the Golden Jubilee National Hospital said their stay was a positive one.
Figures from the Inpatient Experience Survey by the Scottish Government show 96 per cent of inpatients had a positive overall experience – with 83 per cent marking the hospital a nine or a 10 out of 10.
Hospital staff have also once again shown their outstanding commitment to patient care as 98 per cent of those who stayed in a ward or a room overnight said their contact with our staff was positive.
The survey was sent in January this year to a random sample of people aged 16 years or older who had an overnight hospital stay between April and September 2017.
The survey, which is administered by post, covers six specific areas of inpatient experience: admission to hospital; the hospital and ward; care and treatment; hospital staff; arrangements for leaving hospital; and care and support services after leaving hospital.
Other areas which scored highly at the Golden Jubilee were:
- I had enough privacy when being examined or treated – 99% positive
- The bathrooms and toilets were clean – 99% positive
- The main ward or room I stayed in was clean – 99% positive
- Overall, how would you rate your care and treatment during your stay in hospital? - 98% positive
- Overall, how would you rate the hospital and ward environment? - 98% positive
While the latest survey shows patient satisfaction remains consistently excellent with results going back to 2014, there are areas where patients highlighted room for improvement. For example, how to feedback on our services, home transport and the noise of other patients.
Nurse Director Anne Marie Cavanagh said: “We are delighted with these results showing that patient experiences here at the Golden Jubilee remain extremely positive.
“Delivering quality patient care is at the heart of our core values and our hard-working staff strive to go above and beyond to ensure our high standards are met.
“At the Golden Jubilee we are never complacent and as an organisation that has a strong continuous improvement ethos, we will continually work on any area where we have not met patient expectations.”
The Golden Jubilee has a number of ways that patients can tell us what they think about our services. On site, patients and relatives are encouraged to speak to our staff and we also have suggestion boxes in most public areas. In addition, there are a number of digital methods that can be used. These include the independant Care Opinion website, our own website, our social media channels (Twitter, Facebook, LinkedIn, YouTube) and comments (good or bad) can be sent via email to feedback@gjnh.scot.nhs.uk
To view the full inpatient survey visit http://www.careexperience.scot.nhs.uk/index.html
