Our patients and the public

We are committed to delivering safe, effective and person centred  services for the people of Scotland where we
put patients at the heart of their own unique care journey.

Objectives

We have set out these objectives for the duration of our strategy:

• We will involve patients in the design of new services and the continuous improvement of existing services, enabling the delivery of person-centred care where, when and how it works best for patients.
• We will provide additional national planned care capacity, delivering high volume and high complexity treatment to reduce waiting times and ensure high quality, safe, healthcare. 
• We provide highly specialised, high volume, heart and lung services underpinned by strong leadership to ensure excellent patient experiences.
• We will maximise our diagnostic capacity to support timely access for patients and support current and future national screening programmes.
• We provide accessible, user-centred digital tools and services for patients to support digitally enabled care.
• We put patients at the heart of evidence-based pathway transformation and service redesign, and offer increased opportunity for patients to be involved in research while accessing innovative new treatments.
• Wewill ensure our facilities across the campus are safe, accessible and fit for purpose, enabling the delivery of high quality services, meeting the needs of patients and staff.
• We will prioritise innovation and transformation in surgical and diagnostic care, investing in technology which supports effective, efficient care.